Frequently Asked Questions (FAQ's)
Where do you deliver your products from?
All of our products are delivered from Nairobi CBD within 24 hrs of ordering
How long does it take after ordering to receive my package?
The standard delivery time is 24 hours upon placing your order but it may vary depending on your location
Do you have a brick and mortar store?
Yes, we do. We are located at the IBEA Building, Shop 12, Moi Avenue, Nairobi
How do I wash my baby clothing items?
We always recommend hand washing or running a delicate cycle to wash any of your toddler’s clothes.
How do I properly store breast milk?
You may want to express or pump breast milk and store it if you are going back to work, to allow other family members to feed your baby, or just to have it on hand when you’re away from your baby. Whatever the reason, you should learn how to properly store breast milk. The following are general guidelines for safely handling and storing breast milk:
- Wash your hands before expressing or handling your milk.
- Use only clean containers to store expressed milk. Use collection containers specific to store human milk. Don’t use ordinary plastic bags or formula bottle bags for storing milk.
- Freshly expressed milk can remain at room temperature for up to four hours.
- Use refrigerated milk within 48 hours.
- Freeze milk if you will not be using it within 24 hours. Frozen milk is good for at least three months
How do I get my baby to sleep through the night?
First of all, let’s acknowledge something important: you’re probably doing okay. And you are not alone in feeling the pressure on new parents to get a baby to sleep through the night as early as possible. The upshot: that’s very unlikely to happen before 4 to 6 months. It takes months for babies to learn night is night day is the day, and that we sleep at night.
There are two things parents can do to help that process along:
- First, develop a routine and schedule that gets them used to falling asleep at the desired times. Having dinner, taking a bath, reading a story, singing a lullaby, getting pyjamas on — every family has a different routine, but going through those motions at consistent times will help a baby learn when to expect to sleep.
- Second, help your child learn to fall back to sleep on their own if they wake up during the night.
When breastfeeding is part of the routine, babies may occasionally fall asleep because of the soothing nature of nursing. Learning to fall asleep on their own, or to self-soothe, is a skill that babies must learn, and you can help teach them by putting them into their crib or bassinet drowsy but awake. It’s sweet to cuddle with your baby, but you don’t want your baby to learn that they require cuddling to fall asleep.
Until then, it helps to expect to be very tired. Getting up every few hours is just part of having an infant, and it helps, if you can, to try to get some sleep when the baby sleeps. Don’t be afraid to loosen your tidiness standards a little, back out of commitments, and ask for extra help during these early months. Ask the grandparents or family members to come over and take a shift. Ask a friend to come to watch the baby while you take a nap or shower. You can always pay it forward for someone else
How do I choose the right diapers
Do you know that you may need up to 6,000 diapers during the first two and a half years of your child? When you realize that, you also understand how important it is to choose the right diapers. After all, this is one of the essential pieces of clothing that your child will wear for a long time. It is necessary to point out that there is no right or wrong decision here – whether you will choose to use disposable diapers or cloth diapers is up to you and how your child feels wearing them.
When should I start shopping for my newborn?
The answers to this question are not definitive. In the first trimester (around the 12th week), most parents find out if their child is a boy or a girl, and they go out and purchase baby goods such as clothes and toys. Starting right away or waiting till the second or third trimester (when baby showers are typically held) is a good way to avoid purchasing duplicates. You have nine months to purchase the items you want, so don’t rush.
What should I wait to buy for my newborn baby?
If you want to have everything prepared before your baby is born, go for it! However, if you’re questioning whether you should purchase things now or later, here are some items you can wait until your child arrives to purchase: joggers, bouncy things, noisy toys, educational toys, and numerous baby bottles and pacifiers.
What do I really need for my newborn
A newborn requires diapers, food, clothes, and love, but let’s make your job as a new mother easier. Here are the baby items you need for your newborn: a crib, bassinet, car seat, stroller, crib sheets, formula or breastfeeding feeding devices, infant clothing, and diapers and wipes (especially diapers and wipes). You’ll need to stock up on diapers and wipes, and these don’t expire, so do so. Your newborn will need a lot of them.
Do I really need to buy all those stuffed animals and toys?
A newborn’s joy in the world is apparent as they suck on their toes or fingers. You don’t need to buy a lot of stuffed animals and playthings (you’ll probably get them from family and friends anyway), but if you want to, go ahead! Before you invest in a lot of stuffed animals and playsets, see if you can find a few that your infant likes.