Return Policy

Last Updated On: 2 months Ago.

At Zawadi Baby Shop, we strive to provide our customers with the best shopping experience. However, we understand that sometimes you may need to return or exchange an item. Please review our return policy below to understand how to proceed.

Duration: Our returns and refunds policy lasts for 3 days. Unfortunately, if more than 3 days have passed since your purchase, we cannot offer a refund or exchange.

Non-Returnable Items: Please note that we do not accept returns for intimate or sanitary items due to hygiene reasons.

Conditions:

Items must be in their original condition and packaging.

Items must not be damaged or missing parts for reasons not due to our error.

Items must be returned within 3 days of delivery.

Proof of Purchase: A receipt or proof of purchase is required to complete the return process.

Refunds

Once we receive and inspect your returned item, we will email you to notify you of the approval or rejection of your refund. Kindly note that we STRICTLY DO NOT issue cash refunds for returned items.

Exchanges

We only replace items if they are damaged. We do not accept exchanges for white-colored items or defective items. If you need to exchange an item for the same one, please email us at [email protected] and send your item to:

Return Address:

IBEA Building, Shop 12, Moi Ave, Nairobi

Delivery Costs:

You will be responsible for paying the delivery costs for returning your item. Depending on your location, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable delivery service for returning more expensive items, as we do not guarantee receipt of returned items.

Contact Us

For any questions related to refunds and returns, please contact us at [email protected]. We are here to help!