Billing and Payment Details
Last Updated On: 9 months Ago.
Welcome to Zawadi Babyshop! We’re thrilled to have you as part of our community, and we’re here to ensure your shopping experience is seamless and enjoyable. Below are the details you need to know about billing and payment for our products.
Billing Details
- Invoice Generation: Once your order is placed, we generate an invoice that details all the items you’ve purchased, including costs and applicable taxes.
- Invoice Delivery: You will receive your invoice via email immediately after completing your purchase. Ensure your email address is accurate during the checkout process to avoid any delays.
How to Update Payment Information
Keeping your payment information up to date is crucial for a hassle-free shopping experience.
- Navigating to Payment Settings: Log in to your account on Zawadi Babyshop. Go to the ‘Account Settings’ section and select ‘Payment Information’.
- Updating Details: Edit your payment credentials, including credit card details or PayPal information. Make sure to save the changes.
- Confirmation: You will receive an email confirming that your payment information has been successfully updated.
Payment Processing
We aim to make the payment process as smooth as possible.
- Accepted Payment Methods: We accept M-Pesa Payment, or Cash
- Secure Transactions: All transactions are processed through secure payment gateways to protect your financial information.
- Real-time Authorization: Payments are authorized in real-time, meaning you get instant confirmation of your order.
Failed Payments
Occasionally, payments may fail due to various reasons. Here’s what to do if it happens:
- Notification: You will receive an immediate notification if your payment fails.
- Steps to Resolve:
- Check Payment Details: Ensure your credit card information is correct and up-to-date.
- Sufficient Funds: Confirm that there are sufficient funds in your account.
- Contact Bank: Sometimes, banks block transactions for security reasons. Contact your bank to authorize the payment.
- Retry Payment: Once the issue is resolved, you can retry the payment through your account dashboard.
Other Relevant Topics
Refunds and Returns
- Refund Policy: If you need to return an item, our refund policy ensures you get your money back without hassle. Check our ‘Returns and Refunds’ section for detailed guidelines.
- Processing Time: Refunds are processed within 5-7 business days after we receive the returned items.
Payment Disputes
- Raising a Dispute: If you notice any discrepancies in your billing, contact our customer support immediately.
- Resolution Timeframe: We aim to resolve all payment disputes within 48 hours.
Subscription Payments
- Auto-renewal Option: For subscription-based products, your payment method will be automatically charged at the renewal period.
- Cancellation Policy: You can cancel your subscription anytime through your account settings.
At Zawadi Babyshop, we’re committed to providing you with the best service possible. Should you have any questions or need further assistance, our customer support team is always ready to help.
Thank you for choosing Zawadi Babyshop, where we make parenting easier, one product at a time!