Terms and conditions

This website is operated by Zawadi Baby Shop of Shop F12, 1st Floor, IBEA Building, Moi Avenue, Nairobi, Kenya. Throughout this site, “we”, “our” and “us” refer to Zawadi Baby Shop. We offer this website, including all information, tools and services available on it, to you conditioned upon your acceptance of the terms, conditions, notices and policies stated here. By visiting our website and/or purchasing from us, you agree to be bound by these terms and conditions (“Terms of Service”).

These Terms of Service apply to all users of the site, including browsers, customers, merchants and content contributors. Please read them carefully before accessing or using our website. If you do not agree to these Terms of Service, please do not access the website or use its services.

Any new features or tools added to the store are also subject to these Terms of Service. You can review the most current version at any time on this page. We may update, change or replace any part of these Terms of Service by posting updates on our website, and your continued use of the website after changes are posted constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or that you are the age of majority and have given consent for any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose, nor may you, in using our services, violate any laws applicable to you (including copyright laws). You must not transmit any worms, viruses or destructive code. A breach of any of these terms may result in immediate termination of your account and access to our services.

General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your content (excluding payment information) may be transferred unencrypted and adapted to the technical requirements of connecting networks or devices; payment transactions are always processed through a secure, encrypted payment gateway. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service or the website without our express written permission. Headings in these Terms are for convenience only and do not limit or affect them.

Payments

Payment at our online checkout is made through Lipa na M-Pesa, processed by a secure M-Pesa Express gateway. All prices are shown in Kenya Shillings (KES). We do not collect or store credit card details or your M-Pesa PIN. For full details — including receipts, failed payments and disputes — see our Billing and Payment Details.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be your sole basis for decisions without consulting more accurate, complete and timely sources. Any reliance on the material on this site is at your own risk. This site may contain historical information, which is provided for reference only. We may modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part of it) at any time without notice, and we shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the service.

Products and Services

Certain products may be available exclusively online through the website and may have limited quantities. They are subject to return or exchange only according to our Return Policy. We make every effort to display the colours and images of our products as accurately as possible, but we cannot guarantee that your screen’s display of any colour will be accurate. We reserve the right to limit the sale of our products to any person, geographic region or jurisdiction, to limit the quantities of any products we offer, and to discontinue any product at any time, at our sole discretion. Any offer for a product or service on this site is void where prohibited. We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Promotions and Advertising

We advertise our products online, including through Google Ads and social media. Promotional offers are valid only for the period and on the conditions stated, while stocks last. In the event of a pricing or description error in an advertisement, the price and description shown at checkout on this website prevail. For how advertising cookies are used, see our Cookie Policy and Privacy Policy.

Accuracy of Billing and Account Information

We reserve the right to refuse or limit any order you place with us, including orders that appear to be placed by dealers, resellers or distributors. If we change or cancel an order, we may notify you via the email address or phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases, and to promptly update your account details — including your email address and phone number — so we can complete your transactions and contact you as needed.

Optional Tools

We may provide you with access to third-party tools which we neither monitor nor control. You acknowledge that such tools are provided “as is” and “as available”, without warranties or endorsement of any kind, and that your use of them is at your own risk. Any new services or features added to the website are also subject to these Terms of Service.

Third-Party Links

Some content, products and services available via our website may include materials from third parties, and links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and will not have any liability for any third-party materials, websites, products or services. Please review the third party’s policies carefully before engaging in any transaction, and direct complaints about third-party products to the third party.

User Comments, Feedback and Other Submissions

If you send us submissions or creative ideas, suggestions, proposals or other materials (collectively, “comments”) — whether requested by us or not — you agree that we may, at any time and without restriction, use them in any medium. We are under no obligation to keep comments confidential, pay compensation for them, or respond to them.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates these Terms of Service. Your comments must not violate any right of any third party — including copyright, trademark, privacy or other personal or proprietary rights — and must not contain unlawful, abusive or obscene material or any malware that could affect the operation of the service. You may not use a false email address, impersonate anyone, or mislead us or third parties as to the origin of any comments. You are solely responsible for the comments you make and their accuracy.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the service or on any related website except as required by law.

Prohibited Uses

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the site or its content:

• For any unlawful purpose;
• To solicit others to perform or participate in any unlawful acts;
• To violate any applicable laws of Kenya or any other applicable national or international law or regulation;
• To infringe upon or violate our intellectual property rights or those of others;
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
• To submit false or misleading information;
• To upload or transmit viruses or any other malicious code that will or may affect the functionality or operation of the service, related websites, other websites or the Internet;
• To collect or track the personal information of others;
• To spam, phish, pharm, pretext, spider, crawl or scrape;
• For any obscene or immoral purpose; or
• To interfere with or circumvent the security features of the service, related websites, other websites or the Internet.

We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free, or that the results obtained from the service will be accurate or reliable. You agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through it are (except as expressly stated by us) provided “as is” and “as available”, without any representations, warranties or conditions of any kind, whether express or implied — including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title and non-infringement.

In no case shall Zawadi Baby Shop, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind — including, without limitation, lost profits, lost revenue, lost savings, loss of data or replacement costs — whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the service or any products procured through it, or for any other claim related in any way to your use of the service or any product, unless and to the extent such liability cannot be excluded under the laws of Kenya, in which case our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Zawadi Baby Shop and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable advocates’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Termination

The obligations and liabilities of the parties incurred prior to the termination date survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our services, or by ceasing to use our site. If in our sole judgment you fail to comply with any term of these Terms of Service, we may terminate this agreement at any time without notice; you will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our services (or any part of them).

Governing Law

These Terms of Service, and any separate agreements whereby we provide you services, are governed by and construed in accordance with the laws of Kenya, and any disputes arising under them are subject to the jurisdiction of the courts of Kenya.

Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision. These Terms of Service, together with any policies or operating rules posted on this website or in respect of the service, constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written (including any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes constitutes acceptance of those changes.

Contact Information

Questions about these Terms of Service can be sent to us:

• Email: [email protected]
• WhatsApp / phone: +254 706 561 855
• Visit us: Shop F12, 1st Floor, IBEA Building, Moi Avenue, Nairobi