Same-Day Delivery in Nairobi & Environs | Next-Day Upcountry | Lipa Na M-Pesa|  Visit Us: Shop F12, IBEA Building, Moi Avenue, Nairobi
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Billing and Payment Details

Last Updated On: July 12, 2026.

Shopping at Zawadi Baby Shop is simple and secure. This page explains how payment works, what to do if a payment fails, and how billing questions are handled.

Accepted Payment Methods

  • Lipa na M-Pesa — the payment method at our online checkout, processed through a secure M-Pesa Express gateway.
  • Cash — accepted for in-person purchases at our shop: Shop F12, 1st Floor, IBEA Building, Moi Avenue, Nairobi.

We do not accept credit cards, PayPal or bank transfers on the website, and we will never ask you for card details.

How Paying with M-Pesa Works

  • Place your order and enter your Safaricom phone number at checkout.
  • A payment prompt appears on your phone.
  • Enter your M-Pesa PIN on your own phone to approve the payment — we never see or store your PIN.
  • Your payment is confirmed in real time and your order is placed instantly.

Invoices and Receipts

  • Once your order is placed, we email you an invoice listing everything you have purchased.
  • Please make sure your email address is accurate at checkout to avoid delays.
  • Your M-Pesa confirmation message is also valid proof of payment.

Failed Payments

Occasionally an M-Pesa payment may not go through. If that happens:

  • Check your phone — the payment prompt may have timed out. Simply retry the payment.
  • Check your M-Pesa balance — confirm you have sufficient funds for the total shown at checkout.
  • Check your number — make sure you entered the correct Safaricom number.
  • If the problem persists, message us on WhatsApp at +254 706 561 855 and we will help you complete your order.

Pricing and Currency

All prices on our website are shown in Kenya Shillings (KES).

Refunds

If you need to return an item, our Return Policy explains the process. Approved refunds are processed within 5–7 business days after we receive and inspect the returned item. We do not issue cash refunds.

Payment Disputes

  • Raising a dispute: if you notice any discrepancy in your billing, contact us immediately using the details below.
  • Resolution timeframe: we aim to resolve all payment disputes within 48 hours.

Contact Us

For any billing or payment questions, email [email protected] or message us on WhatsApp at +254 706 561 855. We are always ready to help.