Privacy Policy

Zawadi Baby Shop is a privately owned shop duly incorporated under the laws of Kenya, operating from Shop F12, 1st Floor, IBEA Building, Moi Avenue, Nairobi. Our official website is https://zawadibabyshop.co.ke, and you can also reach us through our other online platforms.

Zawadi Baby Shop is committed to protecting and preserving the personal information of everyone who visits our website or shops with us. This Privacy Policy sets out how we collect, use, store and share personal information that you provide to us — through the website, by email, on WhatsApp or social media, or in person at our shop. Throughout this policy, “we”, “us” and “our” refer to Zawadi Baby Shop.

Please take a moment to read this policy carefully. By using our website and providing us with your personal data, you agree to the practices described here. If you do not agree with this policy, please do not use our website.

Definitions

In this Privacy Policy:

• “Consent” means an explicit, voluntary and informed choice by which you give us permission to process your personal data.
• “Processing” means any operation performed on personal information by us or a third party we engage — including collecting, recording, organising, storing, using, updating, sharing, and erasing or destroying information.
• “Personal data” and “sensitive personal data” have the meanings given in the Data Protection Act No. 24 of 2019 (Laws of Kenya).

This policy does not cover information that cannot be connected to an individual, such as aggregated statistics about how our website is used.

Information We Collect

Information you give us

We may collect your name, phone number, email address, delivery address and location details, and any other information you choose to share — for example when you place an order, create an account, complete a form, contact us by phone, email or WhatsApp, take part in a survey or promotion, or report a problem with our website.

Information we collect automatically

Each time you visit our website, we may automatically collect technical information such as your IP address, browser type and version, operating system, device and platform information, and details of how you use the website (including the pages you view and how you found us). Some of this is collected through cookies — see our Cookie Policy for full details and how to manage them.

Payment information (M-Pesa)

Payments on our website are made through Lipa na M-Pesa, processed by a secure payment gateway. To confirm your payment we receive your name, phone number and the transaction reference. We never see or store your M-Pesa PIN, and we do not collect or store credit card details.

Information we receive from other sources

We may receive information about you from partners we work with to run the business — for example delivery service providers, payment processors, and the advertising and analytics platforms described below.

How We Use Your Information

We use the information we collect to:

• Process and deliver your orders, confirm payments, and provide customer support.
• Manage your account and verify information you have given us.
• Improve our website, products and services, including through data analysis, troubleshooting, research and testing.
• Present website content in the most effective way for you and your device.
• Notify you about changes to our services or this website.
• Send you receipts, order updates and service messages.
• With your consent, send you marketing about products and offers we think will interest you — by email or SMS. You can opt out at any time using the unsubscribe link in any marketing email or by contacting us.
• Advertise and measure our advertising, as described below.

Advertising and Analytics

We promote our products online, including through Google Ads and social media platforms such as Facebook and Instagram (Meta). To do this, we and these platforms use cookies and similar technologies to:

• Measure advertising performance — for example, Google Ads conversion tracking tells us when a website visit or purchase resulted from one of our ads.
• Show you relevant ads (remarketing) — after visiting our website, you may see our ads on Google Search, YouTube, Facebook, Instagram or partner websites.
• Understand how our website is used — through analytics tools that give us aggregated statistics about visits and shopping behaviour.

These technologies are only used with your consent, which you give or decline through the cookie banner when you visit our website — and you can change your choice at any time. You can also opt out of personalised advertising at adssettings.google.com (Google) and in your Meta account’s Ad Preferences. We do not sell your personal information to advertisers; these platforms act as service providers measuring and delivering our advertising.

If you have consented to marketing, we may also use trusted service providers to send our emails and SMS messages. These providers may only use your information to provide services to us.

Sharing Your Information

We will not sell, distribute or lease your personal information to third parties. We share it only:

• With service providers who help us run the business — payment processing, delivery, IT and hosting, and the advertising, analytics and messaging providers described above — who may only use it to provide services to us;
• Where necessary to protect the legitimate interests of Zawadi Baby Shop, our customers or others; or
• Where we are required to do so by law.

How We Protect Your Information

All details you provide to us are stored on secure, limited-access systems. We take reasonable technical and organisational measures to safeguard your personal information against loss, damage, unauthorised access and unlawful processing, and we require our employees, agents and service providers to respect confidentiality. If we become aware of a breach affecting your personal data, we will notify you as soon as reasonably possible where we can identify you.

No system can be guaranteed 100% secure, and we cannot accept liability for unauthorised or unlawful use of your data by parties outside our control, except where it results from our own negligence. Where you share your personal information directly with third parties — including websites linked from ours — their privacy practices, not ours, apply.

How Long We Keep Your Information

We keep personal information only for as long as we need it for the purposes described in this policy — for example, to fulfil your orders, maintain your account, meet legal and tax record-keeping obligations, and resolve disputes. When it is no longer needed, we delete it or anonymise it.

Your Rights

Under the Data Protection Act, 2019, you have the right to:

• Be informed about how your personal data is used — which is the purpose of this policy;
• Access the personal data we hold about you, at no charge, after providing adequate proof of identity;
• Correction of inaccurate, incomplete or misleading data;
• Deletion of personal data we no longer have a valid reason to hold;
• Object to processing — including opting out of direct marketing at any time.

To exercise any of these rights, email us at [email protected]. If you are not satisfied with how we handle your personal data or your request, you also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) — www.odpc.go.ke.

Cookies

Our website uses cookies to keep your cart working, remember your preferences, measure how the site is used, and support our advertising as described above. When you first visit, a consent banner lets you choose which non-essential cookies to allow, and you can change your choice at any time. For the full list of cookie types and how to manage or delete them, see our Cookie Policy.

Third-Party Websites

Our website may link to other websites and resources. Their policies are separate from ours, and we are not responsible for their content or privacy practices. Please review a third-party website’s privacy policy before providing it with any personal information.

Children

Our website sells baby and parenting products to adults. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date, and where a change materially affects how we use your personal data, we will seek any consent required. Please check back periodically.

Contact Us

Questions about this Privacy Policy or your personal data?

• Email: [email protected]
• WhatsApp / phone: +254 706 561 855
• Visit us: Shop F12, 1st Floor, IBEA Building, Moi Avenue, Nairobi